Last update: 2026-01-03
We offer a 15-day evaluation period so you can try Itineramio without commitment and decide if the service meets your needs.
Important: Once the evaluation period ends, you must contract a subscription to continue using the service. Your data and properties will remain saved for 30 days after the end of the evaluation period.
We offer different plans adapted to the number of properties you manage:
Up to 2 properties
Up to 10 properties
Up to 25 properties
Up to 50 properties
All prices are in Euros and include VAT. Prices may vary depending on your geographic location due to applicable local taxes.
We offer two billing options for your convenience:
You will be billed the full amount of your plan each month. The charge is made on the same day of the month you contracted the subscription (e.g., if you contract on the 15th, you are billed every 15th).
Save up to 15% by paying in advance every 6 months. The charge is made every six months from the date of contracting.
Example: HOST monthly plan EUR29/month = EUR174 semi-annual. With semi-annual discount (10%): EUR156.60 (saving of EUR17.40).
Billing is always done in advance at the beginning of each period. You will receive an email with the invoice after each successful charge.
We accept the following payment methods through our secure Stripe platform:
Security: All payments are processed securely by Stripe, PCI DSS Level 1 certified. We do not store credit card information on our servers. Stripe uses SSL/TLS encryption and tokenization to protect your payment data.
Your subscription renews automatically at the end of each billing period to ensure uninterrupted service.
You can disable automatic renewal at any time from your account settings. When disabled, your subscription will end at the end of the current period and no more charges will be made.
You can change your plan at any time according to your needs. Changes are applied with automatic proration so you only pay for what you use.
When upgrading to a higher plan:
Example: If you are on BASIC (EUR9/month) and switch to HOST (EUR29/month) mid-month, you will be charged approximately EUR10 (difference of EUR20 prorated to 15 days).
When changing to a lower plan:
Note: If you have more properties than the lower plan limit, you will need to reduce the number of active properties before the change takes effect.
You can cancel your subscription at any time without penalties or additional charges.
Effects of cancellation:
After 90 days from cancellation without reactivation, your properties will become inactive. Data will be retained according to our Privacy Policy.
Subscription payments are non-refundable except in the following circumstances:
If you are charged twice by mistake, we immediately refund the duplicate charge.
If a technical error causes an incorrect charge, the erroneous amount is refunded within 5-7 business days.
If the service is inaccessible for more than 72 hours due to technical problems on our part, you may request a prorated refund for the downtime.
To request a justified refund, contact hola@itineramio.com indicating your transaction ID and reason. We process requests within a maximum of 10 business days.
We comply with all applicable tax and invoicing obligations in Spain and the European Union.
We issue electronic invoices compliant with Spanish regulations (Law 25/2013). All invoices include:
You can download all your invoices at any time from Account - Billing - History. Invoices are kept for 10 years according to legal requirements.
If a payment fails due to insufficient funds, expired card or other reason, we follow this process:
We send you an email informing you of the payment failure and asking you to update your payment method.
Your service remains active for 3 days to give you time to resolve the problem.
We try to charge again after 3 days. If it fails again, we send another reminder.
Last charge attempt at 7 days. If it fails, your account goes to "Suspended" status.
If we do not receive payment, your account is temporarily suspended. You can reactivate it by updating your payment method and settling the outstanding debt.
Important: During suspension, your properties will not be accessible to guests. Reactivating your subscription restores access immediately.
We reserve the right to modify our prices, but always with transparency and respect for our customers:
Your continued acceptance of the service after notification will constitute your acceptance of the new price.
For questions about billing, payments or subscriptions, you can contact us at:
Billing email: hola@itineramio.com
General email: hola@itineramio.com
Business hours: Monday to Friday, 9:00 - 18:00 (CET)
Other legal policies: